Frequently Asked Questions
If you have managed service or IT questions, we have answers.
Need a MSP?
Need Help?
Wherever you are in your search for a MSP, we are here to help.
f.a.q.
Hiring a Managed Service Provider (MSP) like logic-IT can firstly, remove the difficulty of having many vendors for all of your computer system and support needs. Secondly, your IT costs will be streamlined into one single monthly bill. Thirdly, this benefit allow your business to focus on your customers.
Cloud computing is evolving rapidly and has many solutions. As a result, the benefit of choosing logic-IT for cloud services is our simplistic approach to integrating cloud solutions and only recommending solutions that work.
By combining all of your IT Infrastructure support services into one vendor like logic-IT, your business can free up capital and staff to work on growth.
Yes. Part of your monthly services include compliance reviews. Our team will leverage our advanced security solutions and remote management and monitoring (RMM) software. We have experience with helping clients meet PCI, HIPAA/HITECH, SOC, ITIL and many other compliance reviews and audits. Logic-IT can make PCI compliance a stress-free issue for your business.
logic-IT is proud to partner with leading computer and network system vendors such as Microsoft, Fortigate, HP, IBM/Lenovo, Cisco, StorageCraft, Amazon Web Service and MS Azure Cloud Services.
logic-IT will assess the security of your network and environment and recommend the best and most cost effective solution to meet best practices. All service plans include managed Anti-Virus software and malware control software pre-installed. As well as, managed OS security updates and setting up standard browser security features.
logic-IT has a live answer help desk during business hours, Monday -Friday. We also have an on call IT support staff and after hours emergencies staff. We have qualified people answering the phone who can provide assistance to most any IT issues!
Through our remote management and monitoring (RMM) system, we get updates from computer performance on servers and networking gear. Any alerts that go beyond standard thresholds generate tickets that our service team responds to. The action may be to make appropriate adjustments, or follow-up with repair or replacement of components that are showing wear or end of life. Either way, we monitor your technology and maintain connectivity and security to keep your business productive.
Through our remote management and monitoring (RMM) system, we get updates from computer performance on servers and networking gear. Any alerts that go beyond standard thresholds generate tickets that our service team responds toO. The action may be to make appropriate adjustments, or follow-up with repair or replacement of components that are showing wear or end of life. Either way, we monitor your technology and maintain connectivity and security to keep your business productive.
logic-IT will assign a primary Account Manager to review your technology infrastructure. We give you support service reports, as well as work with you to build a roadmap for IT growth and lifecycle.
Our partnerships are 12 month agreements with 30 and 60 day cure and adjustment clauses. We will not lock any unhappy client into services that do not meet their requirements.
In most cases it takes less than 2 weeks from the agreement sign up, to onboarding. We provide the tools and integration of security and backup/DR solutions. Larger environments (50-100s of users and stations) may require additional planning. We work quickly to bring you on board and get your IT systems fully integrated with the new plan.